Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers
As automation takes over "front office" roles in customer relationship management, the authors propose guiding principles and offer a practical auditing tool to determine how humans and machines can best collaborate in mediating critical customer interaction.
The Geography of the World Economy by Paul Knox, ISBN 0340807121
The Geography of the World Economy, 4/e, provides an in-depth and stimulating introduction to the globalization of the world economy. The theory and practice of economic and political geography provide a basis for understanding the interactions with and among the developed and developing countries of the world. This fourth edition has been completely revised and updated to reflect the recent changes in the world economy. It offers extended coverage of cities, labor markets, the global office, women in development, tourism, and sustainable development.
The Geography of the World Economy by Paul Knox, ISBN 0340807121 
Office > The Geography of the World Economy by Paul Knox, ISBN 0340807121
Ogilvie and the Traitor by Philip McCutchan, ISBN 0727857762
Captain James Ogilvie of the 114"th" Queen's Own Royal Strathspeys might have been pardoned for expecting the cares of the Raj to remain in India while he finished a well-earned home leave in London. But a summons from the War Office brings the problems of security on the North-West frontier surging back.
A lance-duffardar of the Kohat Light Horse is to appear before the Bow Street magistrate, but the charge is blatantly false, and Ogilvie sets out to learn who is behind it. His investigations lead him to the accused man's squadron commander, one Captain Soames, a cavalry officer with more expensive tastes than his army pay allows, who seeks to supplement it by liaison with the most notorious frontier bandit of them all -- the dreaded Wolf of the Salt Range.
Back in India, it is Ogilvie's distasteful duty to act as agent provocateur and lure Soames into showing his hand. But the passes into the Punjab are no place for straightforward flag-showing soldiering and when there are traitors...
Ogilvie and the Traitor by Philip McCutchan, ISBN 0727857762
Office > Ogilvie and the Traitor by Philip McCutchan, ISBN 0727857762
Office Hours
Office Hours
Office > Office Hours
Disclosure (Widescreen)
Michael Douglas runs afoul of a treacherous supervisor in this film version of Michael Crichton's novel. Douglas plays Tom Sanders, an executive at DigiCom, a leading computer software firm. DigiCom is about to launch a new virtual reality-based data storage system that is expected to revolutionize the industry, and Bob Garvin (Donald Sutherland), the owner of the company, is in the midst of negotiating a merger that could bring $100 million into the firm. However, while Tom is expecting a promotion, he discovers the position has been given instead to a new hire, Meredith Johnson (Demi Moore), with whom Tom had an affair years ago, before he was married. After her first day of work, Meredith invites Tom up to her office and makes a concerted attempt to seduce him; while Tom doesn't fight off her advances with very much gusto at first, eventually he decides things have gone too far and leaves in a huff. The next morning, Meredith accuses Tom of sexual harassment, and he realizes this was...
Disclosure (Widescreen)
Office > Disclosure (Widescreen)
Ogilvie and the Traitor by Philip McCutchan, ISBN 0727857762
Captain James Ogilvie of the 114"th" Queen's Own Royal Strathspeys might have been pardoned for expecting the cares of the Raj to remain in India while he finished a well-earned home leave in London. But a summons from the War Office brings the problems of security on the North-West frontier surging back.
A lance-duffardar of the Kohat Light Horse is to appear before the Bow Street magistrate, but the charge is blatantly false, and Ogilvie sets out to learn who is behind it. His investigations lead him to the accused man's squadron commander, one Captain Soames, a cavalry officer with more expensive tastes than his army pay allows, who seeks to supplement it by liaison with the most notorious frontier bandit of them all -- the dreaded Wolf of the Salt Range.
Back in India, it is Ogilvie's distasteful duty to act as agent provocateur and lure Soames into showing his hand. But the passes into the Punjab are no place for straightforward flag-showing soldiering and when there are traitors...
Ogilvie and the Traitor by Philip McCutchan, ISBN 0727857762
Office > Ogilvie and the Traitor by Philip McCutchan, ISBN 0727857762
Arts and Crafts Furniture: Projects You Can Build for the Home by Blair Howard, ISBN 094193649X
The Craftsman-style furniture of Gustav Stickley has enjoyed an astonishing resurgence in popularity. Here Blair Howard presents fifteen projects, which represent not only the work of the most famous members of the movement, but also of such notable designers as Oscar Onken and Charles Limbert. Howard gives solid, concise information on how to choose lumber and obtain hardware, what tools to use, how to make the joints, and how to apply a finish. Each project contains step-by-step instructions, together...
Arts and Crafts Furniture: Projects You Can Build for the Home by Blair Howard, ISBN 094193649X Office furniture room denver
Office > Arts and Crafts Furniture: Projects You Can Build for the Home by Blair Howard, ISBN 094193649X